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Are you looking to outsource telemarketing/telesales to India? Have you talked to us?
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Are You….
An organization looking for Indian vendors to outsource telemarketing and/or telesales?
TeleSales.in can help you.
We Understand Your Needs
We understand your needs in the context of telemarketing outsourcing.
You wish to:
In order to satisfy these needs, you need to:
But:
· You are not physically present in India, and/or · You do not know much about the Indian outsourcing vendors, and/or · The entire process of identifying, short-listing and evaluating suitable high-quality vendors sounds rather complicated to you
You are wondering
· “Wouldn’t it be great if an expert could just guide me from start to finish?”
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What Can We Do for You?
Today, India is considered one of the most cost-effective and high-quality destinations to outsource telemarketing/sales. TeleSales.in can assist you in identifying the most suitable vendor who can satisfy all your outsourcing needs. As India’s foremost online sourcing platform specializing in the telesales industry, we assist organisations worldwide in finding the most suitable Indian vendor.
The genius investor Warren Buffet is supposed to have said, “If you don’t know jewelry, know the jeweler”. If you don’t know much about the Indian telemarketing vendors, knowing us might help.
What are the TeleSales.in services in the context of outsourcing telemarketing?
Domains of Telemarketing/Telesales Where Telesales.in Can Assist You in Finding an Outsourcing Partner
See also sections for Pay Per Click, Ringtone, Nokia Tune, Telemarketing Jobs Search
Sales Prospecting
Customer Service & CRM
Full Sales Cycle Outsourcing
Market Research Outsourcing
Others
Other Telesales & Telemarketing Categories
Jobs & Career
Marketing & Lead Generation
Lists & Databases
Outsourcing
Industry Specific
Types
Equipment
Companies
Processes
Technology
Laws & Regulations
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See also: The World of Telemarketing & Telesales with a Click of the Mouse – know all the happenings on telemarketing & telesales from news sites, blogs, message boards, citizen journalism sites, social bookmarking sites, video & picture databases, shopping sites, online groups and more…all these with just a click of the mouse!
Looking for inputs, intelligence & assistance for outsourcing telemarketing and telesales to India?
TeleSales.in Directory
Complete List of Telemarketing Products By Product
List of Cities for Telemarketing Sourcing
By Cities
Call Centers & Contact Centers - Reference
Concepts & Theory –What are Call Centres What are the functions of call centres? What is the value chain of a call centre business? – The New Business Imperative for the Irish Call Centre Industry (PDF); The Call Centre Value Chain – a special report Typical call centre applications/functions for customer service and help desks – the typical applications are flight reservations & bookings, handling cancellations and waitlisting, and overall customer service. Related Links: Glossary Definitions of Contact Centre & CRM Terms
Implementing a New Call Centre Call center planning, Site selection, infrastructure set-up, staff recruitment and training, establishing processes and procedures, and creating a management information system form the stages of implementation for a call centre Site Selection – Sectoral and Locational Factors in the Development of Call Centres in the US and Netherlands (PDF) Setting up the physical infrastructure, software, hardware and the network for call centre operation Recruitment and Training – Call Centre Skills – details about a CBT / Video based course Call Centers Consulting and Training Services Directory – Training, evaluation, performance monitoring, process optimisation, benchmarking and related tools Processes and Procedures – Telephone Call Centers Handbook – covers areas such as staffing practices, resourcing models, monitoring, documentation, reporting and support systems and quality management Management and Executive Information System Related Links : Call Centre Establishment Guideline – report and white paper on call center guidelines, call center guideline list from the information technology division of the Australian government, provides details and guidelines on call centre planning, strategy, service level objectives, layout considerations, calculations for various numbers, integrated marketing, branding and communication methodologies, security, costs and cost related financial considerations and more.
Types of Call Centers Inbound Call Centres, Outbound Call Centres, Mixed Mode Call Centres, Multimedia Call Centres - Types of Call Centres Related Links: Types of Call Centres
The Components of an Call Centre Telephony, The Computing Environment, The Call Centre Operators, The Agent's Workstation, The Location – Telephony Software Applications , Effective and Ergonomic Design of Call Centres Related Links: Call Centre Infrastructure – from the Gartner Group; provides details on components, vendors, and selection criteria
Tuning Existing Call Centres Staff Utilisation – Call Centre Financials , Call Centres – Taylorism, De-skilling, Standardisation and Control , An Assembly Line in the Head – Work and Employee Relations in Call Centres (PDF) , Basic Rights for Call Center Employees (RTF format) Workflow Analysis, Operating Policies and Procedures, Gap Analysis, Training Assessments and Training
Technology Issues for Call Centres The Major Technology Elements of a call centre Overview, Mainframe Computer Systems, Mini and Midrange Computers, The Move to UNIX, #High Availability Systems, Local Area Networks (LAN), Client/Server Architectures, System Back Up and Redundancy, Agent Terminals Related Links: Telecommunications Industry-specific Software : Dmoz Directory Call Center Software Products, Solutions and Services Airline Industry Call Center Technologies - paper outlines the current state of call centre technology and web server technology within the airline industry, and then looks at emerging technologies in the call centre industry and discuss how these technologies will alter the way they conduct their business, structure their organisations, and provide competitive advantage
Software and Technology for Call Centers Operating Systems – both NT and UNIX are used as operating systems in call centers Call Center Software - Database Software & Call Centre Software - Applications Software Email Response Management System ( ERMS ) – allows agents to respond to customer emails with the same personalised care as required in traditional phone calls
Computer Telephony Integration (CTI) What's CTI? – is the integration between an organization's computing and telephony functions. It typically, though not necessarily, involves a PABX. These days, the I is dropped and it is commonly referred to as computer telephony, or simply CT, an architecture where integration is inherent. Related Links: CTI Directory from Business.com , Computer Telephony Integration
Call Management Equipment for Call Centres Private Branch Exchange(PABXs), Automatic Call Distributors (ACDs) – Automatic Call Distributor Directory from Business.com , Computer Telephony Integration – CTI – Software Links from Open Directory Project , Interactive Voice Response (IVR) Equipment, Voice Recognition Equipment, Outbound Call Diallers, Headsets
Call Center Communications Facilities Advanced Network Services, The Internet
Current Developments Very Small and Micro Centres – Catalysts for Corporate Change , Distributed and Virtual Call Centres - Virtual Call Centres: Concept, Background and Evolution , Internet Enabled Centres – Call Centres in the Millennium , Clever Call Centres , Call Centers for the New Millennium , International Centres, Outsourcing Call Centers
Other Areas Data warehousing, Data mining, Standards and Metrics in Call centre operations, Customer Data Capture Related Links: Systems Issues in Customer Call Centres
Implementing Call Centres for Contact Center
System Conception and Design Impact on Organisation and Business Processes, Applications Selection, Exploiting Existing Experience, The Value of Piloting, Meeting Customers Expectations. Related Links: Effective and Ergonomic Design of Call Centres
The Location of Call Centres Considerations: Single Site or Multiple Sites, Cost of the location, Telecoms Tariffs for International Call Centres Related Links: Course Paper on International Telecom Industry Structure & Competition (PDF) , Technology, Legislation
Staffing the Call Centre This comprises areas such as Defining the Role of the Call Centre Agent, Selecting the Agent, Staff Retention Methods, Training, Remuneration and Incentives, Working Environment, Measuring Performance, and Staffing Multi-national Call Centres
Future Developments in Call Centre Industry Technology Developments, Web Multimedia Enabled Centres, Virtual Call Centres, Remote and Mobile Capability, Outbound and Inbound Related Links: Migration of a Call Centre to a Contact Center (PDF) – a model for migration from an inbound people-centric telephone call center to an interactive multimedia contact centre where customers have the choice of communication channel – IVR, Chat etc - they can use.
The Supplier Structure of the Call Centre Market The Supply Industry - Total Systems Builders, Element Providers Supplier Selection and System Implementation - Supplier Selection, Small Call Centres, System Implementation Telecoms Equipment - PABX/ACD, CTI, IVR, Predictive Diallers Telecoms Services - Europe, North America, Asia Pacific Computer Equipment - LAN Equipment, Mainframe and Midrange Computers, Database Software Partnerships - Ericsson, Nortel, Lucent, Compaq, BT, KPN Systems Integrators
Companies Providing Call Center Solutions and Services - Call Centre Services and Customer Service Vendors: UK & Europe Asia & Australia Canada North America
Costs of Call Center Operations – Call center costs and financials for call center development The main cost components are: Labour and operations related, Facilities costs, Telecommunication costs, Support costs, Other operating costs and Depreciation interest. Related Links: Call Center Finance White Paper (PDF), Call Centre Outsourcing – Financial Implications
Call Centre and Contact Center News and Events - ODP Call Centers Directory – Call Centre news, research, reference and more
Communities and Forums for Call Centers and Contact Centers - UK Call Centre Management Association
Call Centers – Research, Reference, Call Center Directories and Guides Enabling Call Centers for Small Businesses and Branch Offices (PDF) Erlang Traffic and Call Center Calculators – calculator links for requirement of trunk lines, IP bandwidth, number of agent requirements, call minutes calculator and VoIP calculator. Glossary of Call Centre Terms – provides definitions of technical and business terms, abbreviations and jargon used in the call centre industry and industry publications Excite UK Call Centre Directory – a call center directory with links to companies, technologies and resources for the industry UK Call Centre Database – a databank and library of information, data, white papers, statistics and news on the UK call centre industry
Call Centers – Articles and Opinion Call Centres Build on IP – an article that explores how IP telephony is bringing new flexibility to the call centre business, the various uses it can be put to, and what the future looks like for IP-based call centers
Case Studies for Call Centres Air France ( PDF ) – a promotional case-study publication by Alcatel; provides as an example how Air France used Alcatel’s technology for its Europe – wide network of interconnected call centers. Opodo (PDF) – Opodo’s regional call center in Berlin
Call Centers - FAQs and Tips - Call Centre FAQ from Call Centre News – a forum where questions range from statistics, roles and responsibilities, troubleshooting, training, costs, pricing, IVR technology and more
Call Centres Offshore Outsourcing - Focus India - Call center companies, call center consultant list, call center directory, call center outsourcing and more For those looking at offshore call centers and offshore contact center locations in India: Cities and Locations: Mumbai (Bombay) – basic statistics & data from the Mumbai Metropolitan Authority, Delhi – Delhi Government Home Page, Kolkata (Calcutta) – Calcutta Home Page, Chennai (Madras) – Corporation of Chennai Statistics, Bangalore – Bangalore City Profile from the government Department of Information Technology, Hyderabad – Municipal Corporation of Hyderabad Outsourcing call centers: Companies: Infosys Progeon, Wipro Spectramind, Daksh, ICICI Onesource Infrastructure: Outsourcing Your Inbound Customer Support Needs to India – provides details on India’s telecom and call centre related infrastructure Offshore call centre and offshore contact centre case studies: Building an Offshore Call Center in India: Case study from Network Magazine India
Call Center Education, Training, Career and Jobs - http://www.business.com/directory/telecommunications/call_centers/education_and_training/
Some interesting questions from the Billion Dollar Site
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India, Indian Sales Prospecting
India, Indian Full Sales Cycle Outsourcing
Multi-lingual Customer Service Outsourcing
India, Indian Market Research Outsourcing
Telesales, Telemarketing, Tele Sales, Tele Marketing, Teleselling, Tele Selling, Sales Prospecting, Lead Generation, Leads Generation, Generating Leads, Sales Pipeline Building Computers & Internet Construction Education & Learning
Electrical & Electronics
Manufacturing & Engineering Finance & Investment Banking Mutual Funds Insurance Investment Banking Food & Drink Livestock & Forestry Events & Hospitality – Hotels Housing & Real Estate Law & Legal Leisure & Entertainment – Books, Films, Music Media – Radio, Cable, Television, Print Media, Newspapers, Magazines Medicine & Healthcare – Hospitals, Pharmacies Metals & Mining Oil & Gas Paper & Packaging Personal Care – Cosmetics, Toiletry, FMCG Textiles & Apparel Retailing Science, Technology & Engineering Travel & Transportation – Distribution & Logistics, Air Transportation, Land Transportation (Railways & Roadways ), Water Transportation, Travel Agents & Tour Operators Utilities – Energy, Sanitation, Telecommunication
Other aspects: Professional telephone techniques, outgoing calls, building rapport, voice presentation skills, creating good first impressions on both internal and external calls Why customers buy – Customer transition and the psychology of buying, how to match sales with customer needs and wants, creating powerful ‘attention-getters’ designed specifically to improve the positioning of your products Opening the call - How to create impact and capture the customers interest in the first few vital seconds of the call, Developing high impact statements and questions that keep you in control Questioning techniques and need finding - Using open and closed questions to uncover real customer needs, Using questions to discover problems and create value in solutions provided by your product, Active listening techniques Benefit selling - Adding value to your product; present both known and unknown benefits Closing skills. Closing with confidence and recognising when to close the client Handling objections. Understanding the types of objection; dealing with objections effectively; overcoming the gate-keeper; keeping control during a call Selling value Appointment making. How to capture the clients attention, build rapport and make quality appointments.
Telesales, Telemarketing, Tele Sales, Tele Marketing, Teleselling, Tele Selling, Sales Prospecting, Lead Generation, Leads Generation, Generating Leads, Sales Pipeline Building
Marketing - To drive your marketing programs: Profile ideal customers, Develop lists/databases, Verify databases, Increase awareness, Identify and qualify suspects, Manage lead distribution, Support seminars
Sales - To drive your sales programs: Support and evolve your sales model, Support post-marketing efforts, Turn leads into qualified business opportunities, Close sales, Perform team selling, Implement closed-loop reporting
Customer Development - To drive your customer development programs: Develop customer loyalty programs, Convert browsers to buyers, Cross-sell/up-sell current customers, Identify suspects and prospects for further development
Reference Section
Reference Section for Purchasers, Sellers, Suppliers, Distributors and Providers of Supplies, Services and Solutions, Designer, designers, manufacturer, manufacturers, vendor, vendors, supplier, suppliers, partner, partners, organization, organization, organizations, organizations, company, companies, partner, partners, provider, providers, jeweler, jewelers, jeweller, jewellers, distributor, distributors, cutter, cutters, sourcing, cost-effective, cheap, purchase, purchasing, purchaser, purchasers, seller, sellers, polisher, polishers, vendor, vendors, offshore, outsourcing, outsource, bespoke, customized, customization, customizes, customize, customise, customised, customisation, customises, customizing, customising, labour cost, labour costs, labor cost, labor costs, fixed cost, variable cost, fixed costs, variable costs, resource, resources, offshoring, application development, applications development, maintenance, support Legal, Contracts and Project Contract Related, Strategic, Low Cost Paradigm, Benefit, Domain Expertise, Cost Differential Benefits
This site is operated by eSource. This site provides information, data, directory and web links resources for business processes, outsourcing and related areas. It is intended to be useful for clients and vendors looking at improving or outsourcing their business processes onsite, onshore or offshore, or providing outsourced services. It will make an effort to provide resources on tutorial/tutorials, guide/guides, tips, faq/faqs on these topics. Other words: innovations, news, trends, breakthroughs, discoveries, inventions, future, potential
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